Support Programs

We believe we can help both Evoq and Open Source customers so we’ve created a Platinum program to help.

Get an overview of our support offering below and select the level of support that will give you peace of mind. For more information, please fill out the form and a DNN team member will contact you.

Support Programs

We believe we can help both Evoq and Open Source customers so we’ve created a Platinum Support program.

Get an overview of our support offering below and select the level of support that will give you peace of mind.

For more information or to purchase a support package, please fill out the form and a DNN team member will contact you.

Contact me about support packages

Standard Gold Platinum
Pricing $150/month/instance $300/month/instance $600*/month/instance
Customer Success

Participation in Customer Success Program
Quarterly Virtual User Group Conferences
Product Development
Access to Patch and Update Client Product Releases
Feature Request Priority Weighting 1x
2x
4x
Customer Support
Phone Support during Business Hours

Support Chat Capability during Business Hours

Web-Based Reactive Ticketing + Phone (Per Month) 5+1 10+5 Unlimited
Case Priority Weighting for Non-Critical Issues 1x 2x 4x
Support Availability
M-F 6AM to 6PM PT M-F 6AM to 6PM PT 24x7 for sev1
DNN Versions 9+
8+ 7+
Platinum Experience Manager Reviews


Product Experience
Site Health check
Annual
Quarterly
Site Migration Service (40 hours/year)
Version Upgrade Service (40 hours/year)
Module Development (40 hours/year)


*Introductory price for now, actual price $799/month/instance.

Some of Our Customers

Customer Testimonial

"King of the CMS mountain, is there anything this platform can't handle?" Chris Garrett, Northeastern State University

 

"I love DNN's ease of publishing and managing content, providing a wide range of functionality including social features." Vincent Malanga, COPD Foundation

Web CMS Resources

Access valuable white papers, eBooks and webinars. They cover everything you need to know about Web Content Management Systems.

  • Learn more about Evoq
  • Access rich eBooks
  • Register to next webinars